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Vicki is the most caring and attentive technician. Absolutely wonderful. Dr Chen is also great. This is truly “family” dentistry. They have helped me with some difficult dental issues and have listened carefully and provided a level of attention to detail and caring that you just don’t find anymore.
I received your e mail to which I responded 2 weeks ago about scheduling an appointment and never was contacted.
I initiated contact with your office submitted insurance info also scheduled an appointment. The next day I received a call saying I needed to research my insurance info, copays etc. Which I did. After my cleaning appointment I was told I had a $50.00 copay which is not what my insurance company told me! Poor continuity with insurance company at this office and customer!
I had a great experience with the Team!
Great staff!! Dr. Chen is really good with my son.
5 stars... my hygienist, Vicki is professional, courteous, and thorough. I have benefited from her guidance to keep my teeth and gums healthy. The office staff is friendly as well.
I had very good treatment
Love the people in this office. Vicki is a very thorough and professional hygienist! Dr Chen has done filling replacements and crowns for me and I have never had a problem with them. Very gentle dentist. Would highly recommend this practice for anyone looking for a new dental facility.
Great friendly staff. Meg was so helpful and kept me feeling calm. Dr Chen was super professional and damn good at what he does. :)
They always friendly and extremely courteous. For those looking for a fantastic dental atmosphere? Schedule an appointment. You won’t be disappointed
Very good at accommodating to my schedule needs. Dr. Chen is very good at resolving issues quickly.
Always great service and care
Went very well and my hygienist was terrific
Friendly professional Customer Service as always
Finally I am getting a chance to let you know that I have never
had any problems either with dentist and his assistant . Or the
dental assistant. Just remember I am 81 years old and don't like to
put much money in my teeth. See you on the15th Danielle
I still come from Boston to the practice because of how much I enjoy the time and expertise that Dr. Chen and Vicki provide. They work with you to provide suggestions for your oral health that fit your time, budget, and lifestyle. It’s hard to get such personalized care anywhere else! I look forward to my visits!
My appointment was scheduled for 8am and I was not seen until 8:20am.
When scheduling I advised that I was not interested in doing the gum test for gum disease as the last time I went in for a cleaning this test was performed and my cleaning was not done due to lack of time. I simply wanted a cleaning. The hygenist told me I was scheduled for a full hour appt and needed the gum test and xrays as I was considered a new patient. This was not communicated to me when scheduling and my schedule did not allow time for this, especially starting the appt 20 min late.
Donna did a great job with my cleaning, which no doubt took a considerable amount of time and attention due to not having a cleaning for a couple of years.
My family has used this office for 13+ years since Dr. Ward owned it. We typically receive great service and care.
I was very happy with how my 1st appointment went. I was treated with respect and was listened to as to what my concerns were. I think I made a very good choice for my dental needs.
Every time I go there I am met with kindness and consideration. The dental staff is very professional.
Vicki is an amazing dental hygienist. My 8 year old daughter doesn’t make things easy for a cleaning, and Vicki is so patient and kind to her. Very grateful for that! Office staff very nice as well.
Vicki does an amazing job cleaning my teeth. She certainly has a passion for her work and enjoys providing various recommendations to help you maintain a healthy smile! She always has a positive attitude. Dr. Chen is always extremely friendly and each visit is always a nice experience.
Vicki and Dr. Chen are amazing ,kind ,friendly ,and patient . Great practice to go to! DeserieOToole
I always have a good experience at Auburn Family Dental. Always on time and friendly, and they do their jobs well!
I was originally referred here by a co-worker when I moved to the area almost 6 years ago. I have since moved away (four years) and continue to come here for my dental needs. Dr. Chen is absolutely amazing. If something isn’t just right, he will make it right for you. He has wonderful skill and expertise. If you have a lot of work being done, he will help you prioritize. The dental assistants are comforting and fun to talk to (when your mouth is free to chat). Vicki is my hygienist and she is beyond the best. Not only is she a great person, she makes you feel comfortable, remembers things about you, and does an amazing job at cleaning your teeth and recommending products and solutions to tailor what you need. Thank you guys for being an office who puts customer service first! If you live anywhere near Auburn, look no further for a dentist office. You have found the best.
Staff is knowledgeable, caring and helpful. They really care about the patients well being and health.
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