We strive to provide the best possible care and service for our patients. Please leave a review to let us know how we are doing and to share your experience with others.
Click on a star to change your rating 1 – 5, where 5 = great! and 1 = really bad
Thank you for your feedback
A copy of your review has been sent to the Doctor's email.
Please take a moment to copy and paste your review on our social networks:
Choose the social network site you would like to share on:
We also appreciate reviews on the following:
Excellent service and very attentive to
Dr Chen and his staff provide excellent service.
Friendly office staff and wonderful dental care. Caregivers are professional and efficient but take their time with patients. I would highly recommend this dental practice.
BEST DENTIST OFFICE EVER!!!
No games, they know there job very well and perform very well.
Time efficient ,prior to me getting Dental Insurance there price was very fair and reasonable.
There one of the only offices that got me in being a new patient.
They performed miracles on me to say the least. Dr. Chen is very very skilled.
And the “hygienist” (if I’m saying this right)
That performed the “de scaling and clenaing etc. was excellent and knowledgeable.
My oral health after seeing these Experts is 100% better.
They taught me better ways to maintain oral health WICH actually works.
Live this Place
The staff is professional efficient compassionate
Everyone works together for the benefit of their patients.
I am in my Happy Place at Auburn Family Dentistry in Vicky’s chair. ??????
As always, we had a great experience. Everyone is very nice and makes the time go by fast.
Always are great experience with Vickey
Vicki is top notch. You can’t get a better cleaning than her. Everyone is so friendly. My teeth feel amazing after every visit.
Always a little rough. Teeth hurt
Auburn family dental is fabulous! Everyone is so polite and cheerful. The quality of the care is outstanding. I am so pleased to have my hygienist, Vicki. She does an amazing job and I’ve learned so much about oral care from her. I have genetically very problematic teeth. With the help of an Auburn family dental I’ve been able to keep all of my teeth healthy into my late 50s. I highly recommend this practice!!!
Quick and painless.
It's always a great visit. People are always very polite and I never wait too long
Happy with appointment. Vicky is very good at her job and as always, was very pleasant.
Great friendly customer service..
Vicki always does a great job cleaning my teeth and explaining any problem areas with me. She is very knowledgeable and helpful!
Excellent care, completely satisfied.
This office is always top notch and uses the latest technology. My care has always been so thorough and the office staff is very pleasant. My hygienist explains everything and encourages me to improve my care in between visits. I look forward to my routine visits and appreciate what the office did to get her back after COVID.
I don't mind going to the dentist there have Always had a fear highly recommend
VICKIE IS ABOUT THE BEST DENTAL HYGIENIST I HAVE EVER HAD.
SHE AND DR. CHEN, BOTH, DO PRECISION, THOROUGH WORK, ARE KIND, FRIENDLY...AND TRUSTWORTHY.
Great job & help with concerns.
Very nice experience overall.
Friendly and super knowledgeable and experienced staff. Relaxed and comfortable environment.
Absolutely love these folks. Vicki and Dr Chen are the best.
I always enjoy how friendly and talkative they are. Only dentist office I enjoy going to.
I called. Got a quote and got in right away. Excellent service and care.
Very pleased with our visit. Everyone was great, pleasant and thorough. We would recommend your office any time.
Vicky is wonderful!! Gives me little hints to make my brushing and flossing at home more efficient and she does a fantastic job when I’m in her chair! The best hygienist ever!! Love her !
Vicki is such a wonderful hygienist. She is thorough and makes doable recommendations to improve my oral hygiene outcomes.
I couldn’t be More thankful to these people.
They got me in Asap when everyone else Wi called was not able to.
I DONT have insurance and they had a a Really Good Price. Esp for being last minute.
Staff GREAT. Everyone had a Great sense of humor. WICH goes a long way these days.
Def Dentist himself was “awesome” efficient, No pain. Knowledgeable etc.
Vicky was my hygienist today as she has been for some time!! She is caring, careful and conscientious! She has an excellent sense of humor and always takes the extra time to do an excellent job!! Dr. Chen is an excellent dentist! I’ve been a patient of his since he began in Auburn! I feel fortunate to be a patient of his!!
New patient. All procedures explained for what to expect. Gentle hygienist who gave a very thorough cleaning.
Vicki is the best.
I love this dental practice, especially Vicki. She is great and takes great care with your dental needs.
I have always felt very comfortable with the staff and Dr. Chin.
Also, if a problem should occur, I can always trust that I will get
into the office to see one of the specialists.
Vicky does a fantastic job cleaning my teeth and explaining to me as she is working on my teeth. She keeps me updated on how to take care of my teeth between cleanings. She’s very knowledgeable and knows her stuff. I also enjoy our conversations!
Vickie is such a great hygienist! I always learn a lot at my appointments which is what I really like to be able to do. My dental hygiene and dental health have both improved so much since I started working with Vickie. I thought I was doing a great job but there was lots of room to grow. The staff is also always very professional helpful and positive. I know I am in great hands! I so appreciate everyone at Auburn Family Dental!
Great office, they always make my visits pleasant.
Vicki is the most caring and attentive technician. Absolutely wonderful. Dr Chen is also great. This is truly “family” dentistry. They have helped me with some difficult dental issues and have listened carefully and provided a level of attention to detail and caring that you just don’t find anymore.
I received your e mail to which I responded 2 weeks ago about scheduling an appointment and never was contacted.
I initiated contact with your office submitted insurance info also scheduled an appointment. The next day I received a call saying I needed to research my insurance info, copays etc. Which I did. After my cleaning appointment I was told I had a $50.00 copay which is not what my insurance company told me! Poor continuity with insurance company at this office and customer!
I had a great experience with the Team!
Great staff!! Dr. Chen is really good with my son.
5 stars... my hygienist, Vicki is professional, courteous, and thorough. I have benefited from her guidance to keep my teeth and gums healthy. The office staff is friendly as well.
I had very good treatment
Love the people in this office. Vicki is a very thorough and professional hygienist! Dr Chen has done filling replacements and crowns for me and I have never had a problem with them. Very gentle dentist. Would highly recommend this practice for anyone looking for a new dental facility.
Great friendly staff. Meg was so helpful and kept me feeling calm. Dr Chen was super professional and damn good at what he does. :)
They always friendly and extremely courteous. For those looking for a fantastic dental atmosphere? Schedule an appointment. You won’t be disappointed
Very good at accommodating to my schedule needs. Dr. Chen is very good at resolving issues quickly.
Always great service and care
Went very well and my hygienist was terrific
Friendly professional Customer Service as always
Finally I am getting a chance to let you know that I have never
had any problems either with dentist and his assistant . Or the
dental assistant. Just remember I am 81 years old and don't like to
put much money in my teeth. See you on the15th Danielle
I still come from Boston to the practice because of how much I enjoy the time and expertise that Dr. Chen and Vicki provide. They work with you to provide suggestions for your oral health that fit your time, budget, and lifestyle. It’s hard to get such personalized care anywhere else! I look forward to my visits!
My appointment was scheduled for 8am and I was not seen until 8:20am.
When scheduling I advised that I was not interested in doing the gum test for gum disease as the last time I went in for a cleaning this test was performed and my cleaning was not done due to lack of time. I simply wanted a cleaning. The hygenist told me I was scheduled for a full hour appt and needed the gum test and xrays as I was considered a new patient. This was not communicated to me when scheduling and my schedule did not allow time for this, especially starting the appt 20 min late.
Donna did a great job with my cleaning, which no doubt took a considerable amount of time and attention due to not having a cleaning for a couple of years.
My family has used this office for 13+ years since Dr. Ward owned it. We typically receive great service and care.
I was very happy with how my 1st appointment went. I was treated with respect and was listened to as to what my concerns were. I think I made a very good choice for my dental needs.
Every time I go there I am met with kindness and consideration. The dental staff is very professional.
Vicki is an amazing dental hygienist. My 8 year old daughter doesn’t make things easy for a cleaning, and Vicki is so patient and kind to her. Very grateful for that! Office staff very nice as well.
Vicki does an amazing job cleaning my teeth. She certainly has a passion for her work and enjoys providing various recommendations to help you maintain a healthy smile! She always has a positive attitude. Dr. Chen is always extremely friendly and each visit is always a nice experience.
Vicki and Dr. Chen are amazing ,kind ,friendly ,and patient . Great practice to go to! DeserieOToole
I always have a good experience at Auburn Family Dental. Always on time and friendly, and they do their jobs well!
I was originally referred here by a co-worker when I moved to the area almost 6 years ago. I have since moved away (four years) and continue to come here for my dental needs. Dr. Chen is absolutely amazing. If something isn’t just right, he will make it right for you. He has wonderful skill and expertise. If you have a lot of work being done, he will help you prioritize. The dental assistants are comforting and fun to talk to (when your mouth is free to chat). Vicki is my hygienist and she is beyond the best. Not only is she a great person, she makes you feel comfortable, remembers things about you, and does an amazing job at cleaning your teeth and recommending products and solutions to tailor what you need. Thank you guys for being an office who puts customer service first! If you live anywhere near Auburn, look no further for a dentist office. You have found the best.
Staff is knowledgeable, caring and helpful. They really care about the patients well being and health.
LOOK YOUR BEST
We combine experience with the latest in dental technology to deliver the best patient experience possible.